Frequently Asked Questions About Windows & Doors
At HANSTIM, we understand that choosing the right window and door supplier is an important decision.
This FAQ section answers common questions about our products, customization options, production, and cooperation process to help you make informed decisions.
Product Questions
What types of windows and doors do you offer?
We provide a full range of aluminum window and door systems, including sliding, casement, folding, and custom solutions for residential and commercial projects.
What materials are your windows and doors made of?
Our products are made of high-quality aluminum profiles with optional thermal break systems, ensuring durability, strength, and energy efficiency.
What is the difference between sliding and casement windows?
Sliding windows move horizontally and are ideal for space-saving designs, while casement windows open outward or inward, offering better ventilation and sealing performance.
Do you support OEM services?
Yes, we support OEM including branding and packaging.
What industries do you serve?
Residential, commercial, and industrial construction projects worldwide.
Customization & OEM
Can you customize windows and doors?
Yes, we provide full customization including sizes, opening styles, colors, glass types, and hardware options to match your project requirements.
Do you offer OEM or private label services?
Yes, we support OEM services including custom logos, packaging, and product specifications to help you build your own brand.
What customization options are available?
We offer a wide range of customization options such as:
- Opening types (sliding, casement, folding)
- Frame colors and finishes
- Glass types (double glazing, laminated, tinted)
- Hardware systems
Orders & Production
What is your minimum order quantity (MOQ)
MOQ depends on product type and customization level. Please contact us for specific requirements.
What is the production lead time?
Production time is typically 25–35 days depending on order quantity and customization details.
Can you handle large volume orders?
Yes, we have strong production capacity to support bulk orders and large-scale projects.
Shipping & Delivery
Do you ship internationally?
Yes, we export our products worldwide and have experience handling international shipments.
How are the products packaged?
Products are securely packed to prevent damage during transportation, with customized packaging options available.
What shipping options do you offer?
We offer flexible shipping methods including sea freight and container shipping based on order size and destination.
Quality & Support
How do you ensure product quality?
We implement strict quality control throughout production, including raw material inspection, process control, and final product testing.
Do you provide technical support?
Yes, we provide technical support including product selection guidance and project-based recommendations.
Can you support project-based orders?
Yes, we provide customized solutions for residential and commercial projects.
Still Have Questions?
Contact HANSTIM today to get professional answers and customized solutions for your project or business.